yankee candle customer service complaints

I think I was transferred to a store where an associate took my order and my email for confirmation. Consumers complaining about Yankee Candle most frequently mention customer service order online and credit card problemsYankee Candle ranks 71st among Candles sites.

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. I am writing as I have had a terrible experience with your company. Was told to wait until after the holidays. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

While shopping I noticed a sign that read Buy 3 get 3 free EVERYTHING in the store picture below. I have been going back and forth with Customer Service reps for our days with no resolutionAt first I was informed that if I provided my receipt I would be sent candles for the mishapNow for days Ive been informed that the associate explained the sale etc Well no one was there and I have been trying to contact Corporate regarding this issue because I feel at the point the reps. Reviewed in the United States on August 22 2021.

The Yankee Candle customer service team will answer your calls between 9 AM8 PM Monday to Friday or 10 AM6 PM EST on Saturday. I noticed them as soon as I saw what had happened and was instructed to return the items I didnt want. I received my free jar but I am still awaiting my refund.

Cant get refills of same scent from Yankee Candle. Son gifted me Yankee Candle Lavender and Vanilla Reed Air Diffuser at 2499. I contacted Chakkarabani Yankee Candle Consumer Service and sent photos of the wall flip-chart and ceiling.

Use it year round. To be honest I was very upset as I worried about the state of my lungs having inhaled soot for so long. The scents are great and customer service for trivial issues has been fine.

Nice outdoornatural scent that isnt overpowering. After waiting 2 weeks YE reordered them for me but that was a week ago and they are still in progress which I interpret to mean they have not even packed them up yet. A few of us were kept on from a pool of 25 to deal with returns.

You can find contact details for Yankee Candle above. I did send the proof of purchase. This review was chosen algorithmically as the most valued customer feedback.

I thoroughly enjoyed it including the more difficult cases a lot because the supervisors I had were so entertaining in assisting us when needed with customer over the phone. We are doing work that matters - connecting customers with businesses around the world and help them resolve. Called again and was told to wait for Spring products.

Customers are flooding Amazon with Yankee Candle reviews that say the candles have no scent. I placed my order back in November after it arrived 4 days late I was items missing. The scents are great Customer service UGH.

The negative reviews seem to coincide with a surge in COVID-19 cases caused by the Omicron variant. She advised me to send them the candle but I had thrown it away. I am exceedingly disappointed.

But Ive just had the worst customer service EVER. They still dont offer the refills. I tried calling back asking for a manager calling for the correct could not get anywhere.

A large order was quadrupled due to a glitch at checkout. Yankee Candle has a consumer rating of 191 stars from 142 reviews indicating that most customers are generally dissatisfied with their purchases. I expect more from Yankee Candle a brand that Ive personally used in my own home and normally have a high opinion of I expect better quality for candles that cost more than 10 each.

Was given an 800 to place the order but it was an invalid phone and required an automated survey about if people in my house are over 60 and have medicare - completely unrelated to a Yankee candle purchase. Reviewers were flooding Amazon with comments pointing to the minimal or non-existent fragrances coming from the candles. Make sure to burn candle one hour for every diameter inch approximately 4 inches for large jar so that the wax melts evenly and you dont waste any of the candle wax.

I recently ordered a large amount of merchandise from Yankee Candle online but because I couldnt get the website to work I had to call the customer service line. On contacting yankee candle I was told you cant burn the lights to less than 15cm the total height of the wax is only 16cm so in fact you get 1mm of burn time from their tealights I was told the lights have now finished and I should throw them away so. In fact the rise in customer dissatisfaction became so apparent that it quickly became somewhat of a running gag on social media with people joking that the reviewers.

I ordered candles on 113021 which never arrived. How to complain about Yankee Candle customer service. Yankee Candles tend to be very hit-or-miss in my experience and when spending so much on a candle its important to get the right one.

Today I was shopping at the Yankee Candle store at the Holyoke Mall location. 75 plus down the toilet. I ordered this scent floral candy its my favorite the wax melts I usually get but cant find them I thought if I ordered the candle it would scent up my apartment it doesnt give off a smell unless its not burning and you put it up to your nose.

Love it or exchange its just that simple. I rang to report this to be told I would get a 20 refund and a free jar of my choice. The increase in negative Yankee Candle reviews first became noticeable last month.

Worked at Yankee Candle Direct as a temporary placement to accommodate their Christmas time orders. I liked it so much I purchased one each for my mother and sister. Initial Yankee Candle complaints should be directed to their team directly.

Alas this is another report about how the customer service at YC has deteriorated in the last few years. My card was charged and I was told that the items were shipped. By providing you with all the tools and contact details needed to raise and manage your complaint we put you firmly in control of your issue.

At the very least I expect for each of the candle aromas to be distinguishable from one another. My absolute favorite Yankee candle scent. Ive tried dozens of Yankee Candles and Salted Caramel is one of the top two or three Ive experienced and one of the few Ive bought more than once.

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